From Design and Implementing Impact Evaluations


Impact evaluations are now a part and parcel of international development grants. They not only serve an accountability function for donors and other stakeholders but provide an opportunity to learn lessons improving the delivery of subsequent interventions. Impact evaluations enable an understanding of the extent to which project goals have been met and assess both intended and unintended consequences of a programme. As a result, they help build the evidence base in the sector and facilitate improved allocation of resources.

CMS has conducted over 170 evaluations working with local and national government, donors and NGOs. We work closely with clients to ensure they commission the right type of evaluation for their needs. We have designed checklists and decision-making tools to aid the process. Evaluators have a tendency to alter programme designs in order to improve assessment processes. This results in tensions with programme implementers. We understand the need to compromise between staying faithful to the programme design and safeguarding the evaluation processes.

Many outcomes in development can be intangible and the result of multiple interacting factors. Consequently, experimental methods are not best suited to evaluate these programmes. We use a range of methodological tools to capture these nuances and have robust systems and processes to ensure high quality data collection and data quality assurance.

With evaluations, the journey is as important as the destination. Process evaluations have often been neglected, but they allow us to understand how the outcome has been achieved and the conditions necessary to bring about that change. They consider issues faced in programme delivery and explore how barriers were overcome. These crucial insights inform whether and how initiatives can be scaled and replicated in different settings.


Creating Social View


As experts in social value assessment of business models, we support various corporates to monitor the social performance and assess the impact of their initiatives.The idea of social value is distinct from CSR, and is way broader.

Unlike CSR, social value creation considers social concerns not as disconnected problems but as opportunities linked with business strategy. Thus, for a farmers model, social value would include the changes that the business investment, the product features, and the business model of engagement brought about in (a) the farms and allied enterprises of the farmers – effective practices, reduced costs of production, ensured output marketing, overall net incomes and assured returns; (b) the lives of the farmers and their families – awareness, increased incomes leading to other investments in human and material assets, such as education, promotive health, household and business assets, etc; and (c) the local agricultural ecosystem – in terms of use of efficient and good practices, collective and bulk marketing, better inputs supplies and market linkages.

The overarching parameter for social impact assessment, as also for the sustainability of the model, is the worth that the value-chain operators (staff, agents, channel partners, if any) derive out of the business association (reaching scale, new skills and expertise, impacts in terms of incomes, sustainability of their businesses, etc.).

Organizations have started to realise that long-lasting economic value cannot be created without creating social value. We think it is a good beginning.




Is the true path to happiness taking responsibility, being positive and being in control of one’s life?

Case Study 1 – Accessing Social Protection

Harini is a 26-year-old married woman working with Nisha Designs, Bangalore. Her husband being an alcoholic was not providing for the family’s needs which forced Harini to start working to support her family and son’s education. Harini would save money at home in a piggy bank, which was used by her husband to buy alcohol.

Harini participated in the HERfinance programme which built her capacities on accessing financial information and services, saving in safe sources etc. She accessed information on financial products and services through the Financial Mela organized in the factory. With the help of her friend, Harini learnt to save money in the post office, and now saves Rs. 700 every month for her son’s education.

Harini says, “Before the training, although I was aware of saving money in a post office, I was scared of the process and the forms. One day my co-worker helped me to open a savings account in a post office. Now I go to the post office by myself. With permission from my factory management, I collect money from all my peers who are saving in the post office and deposit it for them. In my eight years of working experience, this is the first time I have accessed so much information on finance. This training has not only helped me but also my co-workers in the factory.

Case Study – 2: Towards a debt-free life

Rekha Mani has been working as a tailor at Outdoor Clothing in Bangalore. She lives with her husband while both her children live with her mother in their village. Her husband had invested in vegetable farming in their village. Taking advantage of his naive nature, many people cheated him, since neither Rekha nor her husband had knowledge about running a business or managing their finances. They ended up having a lot of loans and financial problems and were compelled to move to the city in search of a livelihood.

Rekha underwent technical and foundational training conducted by the W4W team. The foundational training improved Rekha’s self-confidence, communication skills, time management, financial management and knowledge on health and gender equality.

Earlier on, Rekha used to give all her salary to her husband, but after the session on financial management, she assesses her own and her husband’s income for the month, budgets her expenses, and sends her mother a part of her income to meet her children’s education. She has also started saving money to pay off their pending loans.

Rekha says, “I learnt a lot from this programme. If women and men in the villages can avail this kind of training, they would be able to use their skills to survive there itself; they need not come looking for jobs in the city.”

Case Study – 3: Taking Responsibility for a Girl Child

Amarjeet Thakur is a Checker and Worker Wellbeing trainer at Vamani Overseas, Delhi. The session on gender sensitivity conducted by the W4W team-inspired Amarjeet to follow the principles of gender equality in his life.

He once visited his relatives’ house to congratulate the parents on the birth of their third child and bless their baby girl, but the parents were disappointed in having a baby girl once again (after two girl children). The baby’s father started blaming his fate for having a girl child. Amarjeet pacified the father and shared lessons learnt on gender equality through the Sakhi programme, but it was of no avail. Amarjeet offered to take responsibility for the newborn. His relative agreed as he felt that the third child would add to the financial stress of the family, given their low economic background. Amarjeet took the child home and now looks after her as his own.

“Discrimination against girl children has to end. I tried to convince my relatives that both sons and daughters are equal, and it does not matter these days. However, since he felt that she would be a burden on them, I am bringing her up as my own. I will provide for her and make sure she lives life to her full potential.”