Domain Areas Enabling Specialists Health Leveraging Assets Social Protection TechTonic


Available as a web platform and integrated android app, this product enables frontline staff workers in any setting (urban, rural, rurban) across thematic areas to:

  • Guide dialogue by the staff on multiple topics as defined by the programme
  • Create reminders and alerts for follow-up
  • Use customised non 1-1 based workflows for reporting and follow up
  • Allow decentralised analysis and decision making

Built within the framework of a prayer wheel, where every interaction is a continuation of the previous discussion, and enhanced by an easy-to-use UI and vernacular languages, this solution helps all the key staff in a programme plan and monitor their programme.

Know more about DICEflow

Community Engagement Enabling Specialists Leveraging Assets

Geographical Mapping

The ‘Geographical mapping method’ is a method developed by us to understand the most vulnerable population.

Mapping refers to a process of estimating the numbers of particular populations to be addressed by the intervention in a certain geographical area, classifying the subcategories within that population, identifying the locations and availability of each of those subcategories in that particular geographical area, and deriving basic insights.

It employs clearly understandable and verifiable procedures that can reduce potential embarrassment, ensure confidentiality, involve primary stakeholders in the data collection process, and support researchers in securing the trust and cooperation of respondents. The process involves a simple interview methodology to collect data from the key informers (primary, secondary and tertiary key informers)

The key techniques used in the study are:

  • Clean slate method
  • Snowballing technique
  • Reaching saturation point
  • Triangulation

This methodology has been scaled up and used in over 800 towns and 35,000 villages in India and across Pakistan and Canada, as well. It has reached 628,424 respondents.

Domain Areas Enabling Specialists Leveraging Assets Livelihood TechTonic


This is a digital, societal platform that provides scale and integration to farmers and artisans. It serves the farmer and other stakeholders who play a vital role in the farmer’s livelihood. Such stakeholders are invited to this platform with an intent of exploring new opportunities, expanding business scope, exchanging data and even plugging into each other’s systems through interoperability.

Know more about PIE.

Community Engagement Enabling Specialists Leveraging Assets monitor for results


In collaboration with PRAXIS, we developed a self-administrable tool with the objective of enabling community-led organisations to measure progress in community mobilisation and its pathway towards sustainability. The COPI tool helps identify key areas related to administrative, programmatic and financial systems that need to be strengthened. It applies a five-step process: Assessment, Analysis, Planning, Action and Monitoring.

The participatory characteristics of the COPI tool help Community Organisations assess their progress from a basic stage to a vibrant stage, which determines the ability of the community to own programmes and influence outcomes of HIV prevention and vulnerability reduction.

Please reach out to us for more information.

Domain Areas Enabling Specialists Health Leveraging Assets TechTonic

Wash App

The solution consists of an Android app and web platform that helps hospitals monitor and execute healthy WaSH practices. The WaSH App has been made in accordance with the Government of India’s Kayakalp Guidelines prepared for healthcare facilities. The multilingual app has a simple and iconised user interface and configurable functionalities.

The adoption of appropriate WaSH habits within healthcare delivery systems on a real-time basis is expected to reduce delay in action when issues are reported, save time, save money, and, most importantly, save lives.

To know more, write to us.

Community Engagement design-for-success Enabling Specialists Leveraging Assets

Indicator Banks


Indicators are reinvented, poorly built and do not stack up to larger goals


CMS has collated and categorised 2000 indicators from various sources for the following sector/topics:

  • Health
  • Primary Education
  • HIV
  • Adolescent Health
  • Social and Behavioural Change Communication
  • And others

How it Works

  • Indicators are organised on – Aspect, type, source, frequency, disaggregation, link to SDGs, ease of collection, cost of collection, numerator, denominator, description.
  • For Projects/Programmes working in this area, the bank has been used to:
    • Select indicators for M&E for existing proven bank
    • Understand how they link up to their RA
  • 15 programmes have used the bank successfully to decide on indicators or modify them.
Community Engagement design-for-success Enabling Specialists Leveraging Assets

CATI – Area
Development Index

Village-level monitoring can play an important role in fostering knowledge and peer review sharing across villages in the same region (Gram Panchayat, Taluka, Zilla Parishad).

The ADI presents a new method of monitoring village development, because it expands the scope of understanding rural development– going beyond measuring physical infrastructure and livelihoods outcomes in isolation– to embed them within the multi-faceted context of SDGs inspired holistic development. Being able to focus closely on individual dimensions is an important way to find the aspects of village development that need attention, facilitating planning of policies. In other words, at a national level, ADI will provide data for policy planning and intervention.

Community Engagement design-for-success Enabling Specialists Leveraging Assets

Capi 2020

Capacity Assessment and Performance Index (CAPI) for Community Organisations (COs)


  • Internal – To continuously assess areas of improvement and strengthen
  • External – To understand the strengths, weakness and potential of organisations to partner with


  • Measures maturity and performance of Community Organisation (CO)
  • Measures the institutional capacity of the COs in delivering impact and achieve sustainability
  • Composite score arrived from assessment of critical dimensions of institutional capacity


  • Community Organisations – Members, Office bearers
  • Other Stakeholders – Funding agencies, Banks, Financial Institutions, Business partners, Resource Institutions
Enabling Specialists

Social Protection

An approach which has delivered over Rs 1500 crores & counting..

Social protection is a set of public measures that society provides for its members to protect them against economic and social distress caused by the absence or substantial reduction of income from work as a result of various contingencies ; the provision of health care; and the provision of benefits for families with children1.

Social protection reduces vulnerability, reduces inequity and gives a leg up to the poorest and most vulnerable.

At CMS, through the Universal Help Desk (UHD) for social protection we solve problems at every stakeholder level.

A UHD centre:

  • Bridges the gap between demand and supply of services

  • Increases awareness about schemes and programmes

  • Serves as a hub for referral linkages with other public and private service providers

  • Uses a technology platform to track applications and analyse data

Set up within a community organisation, NGO, a factory or any other location, UHD centres are local entities that are able to provide highly personalised and effective support to communities. The UHD centre is manned by a Help Desk Facilitator (HDF), a local, trained person. Various activities are conducted (depending on the community) to raise awareness and mobilise demand for UHD services. The centre adds value to the government by aggregating applications from communities and by helping the government achieve targets, gain recognition and relay modifications to social protection schemes to vulnerable communities.

By addressing the three main challenges to social protection – awareness, availability and ability – for both citizens and governments, the UHD initiative helps build bridges with communities and their leaders, while leveraging technology and relationships to solve pressing economic challenges.

What is our progress and success?

The Catalyst group has 27 years of social development experience. Swasti has worked and implemented several social protection projects with groups like sex workers, people living with HIV, factory workers and rural/urban women in various parts of the country. The journey began with UNDP, India-funded HIV-sensitive social protection model development and later on the Utkarsh Project and as part of the Avahan Project So far, we have facilitated a total of 177 UHDs covering 13 states & 1 UT, over a span of 10 years. We have mapped 2179 state schemes and central schemes, covering information on eligibility, scheme briefs, application details, and point person of contact. The economic benefits of our social protection initiatives amount to Rs. 276.21 crores in lives insured, Rs. 507.19 crores in benefits of schemes availed, and Rs. 1143.66 crores in the application of schemes.

Image: Women & TG in Tamil Nadu, India receiving social protection

Reach out to us to know more

1 (ILO Definition: ILO: World Labour Report: Income security and social protection in a changing world (Geneva, 2000) p. 29; ILO: Principles of Social Security (Geneva, 1998) p. 8)

Enabling Specialists

Gender & Equity

Gender has been the cross-cutting theme of many of our research, review and evaluation studies in the areas of poverty, financial inclusion, social protection, livelihoods and governance.

We have adopted various gender frameworks, such as the World Bank’s agency opportunity framework and the women’s empowerment in agriculture index of IFPRI.

We contributed to developing an innovative reporting module on a mobile application that helps track the escalating experience of gender-based violence (GBV), focusing on the prevention and mitigation of violence.

We also quality assured the DOT tool developed for use in factories, where the workforce is often not literate. The DOT tool utilises a survey, using dots to capture responses about the work environment, where the colours of the dots indicate the level of action required to prevent GBV.